Return & Refunds
At Zeke Wanders, we strive to provide high-quality travel accessories, camping gear, fishing gear, hiking gear, and luggage. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand the terms and conditions.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 14 days from the date of delivery.
- The product must be unused, unworn, and in its original packaging with all tags, accessories, and manuals included.
- Any damaged, defective, or incorrect item must be reported within 48 hours of delivery to qualify for a replacement or refund.
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us – Email us at [[email protected]] within the return period and provide your order number, item details, and reason for return.
- Receive Instructions – Our customer support team will provide you with return instructions, including the return shipping address.
- Ship the Item – Pack the item securely and send it back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item was defective or incorrect.
- Inspection & Processing – Once we receive the item, our team will inspect it and process your return within 5-7 business days.
3. Refund Policy
- Refunds will be issued to the original payment method after the return is approved.
- It may take 7-10 business days for the refund.
- Shipping fees (if applicable) are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
- If you received a defective or incorrect item, we will replace it at no additional cost.
- Exchanges are subject to stock availability. If an exchange is not possible, we will issue a full refund.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Used, damaged, or altered products
- Items without original packaging or missing accessories
- Custom or personalized items
- Gift cards or promotional items
6. Contact Us
For any return or refund inquiries, please reach out to us at [email protected]
